Community Standards
Last Updated: 20 April 2026
Community Standards
These Community Standards explain the kinds of behaviour and content that are not permitted on the Navya website (navyasocial.in) and the Navya mobile applications on the Google Play Store and the Apple App Store (the “Service”). They are enforced under our Terms of Service and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. Authenticity
- Use your real, legal name as it appears on your government-issued ID.
- Use recent, unedited photographs of yourself only. No filters that materially alter your appearance, no group photos as your primary, no celebrity or stock photos.
- Be honest about your age, marital status, profession, and intentions.
- Operate only one Navya account. Multiple accounts will be removed.
2. Respectful behaviour
- Treat every member with dignity, regardless of religion, caste, region, sexual orientation, gender identity, body type, profession, or income.
- Decline gracefully when someone is not the right match for you.
- Respect a “no”. Do not message a person who has declined or stopped responding.
3. Prohibited content and behaviour
The following are strictly prohibited and result in immediate, permanent removal from the Service. Where required by law, we report such conduct to law enforcement under the IT Act, 2000, the Bharatiya Nyaya Sanhita, 2023, the POCSO Act, 2012, and other applicable laws:
- Sexual content involving minors in any form. Reported to the National Centre for Missing & Exploited Children and Indian law enforcement.
- Non-consensual intimate imagery (“revenge porn”).
- Sexual harassment, unsolicited sexual content, threats, or stalking.
- Hate speech targeting religion, caste, region, gender, sexual orientation, disability, or any other protected characteristic.
- Violence, threats of violence, doxxing, or incitement.
- Solicitation for prostitution, escort services, or any sexual service in exchange for money or favours.
- Financial fraud and scams: requests for money, gifts, OTPs, ID copies, bank details, UPI PINs, or investment schemes.
- Impersonation of real people, public figures, or other Navya members.
- Promotion of MLM schemes, third-party apps, businesses, drugs, weapons, gambling, or any unlawful activity.
- Spamming, mass-messaging, or use of bots and automation.
4. How we enforce
We use a combination of automated systems and human moderators (in-house, located in India). Every report is reviewed within 24 hours by a human moderator. Depending on severity, actions include warnings, content removal, temporary suspension, permanent ban, and reporting to law enforcement.
5. Reporting
Anyone — Navya member or not — can report content or behaviour by tapping the Report button on a profile or message, or by writing to grievance@navya.in. We acknowledge within 24 hours and resolve within 15 days. For child sexual abuse material we act within 24 hours as required under Rule 3(2)(b) of the IT Rules 2021.
6. Appeals
If your account has been actioned and you believe it was incorrect, write to info@navyasocial.in within 30 days. Our Appeals Officer (independent of the original moderator) will review and respond within 15 working days.
7. Transparency
We publish a transparency report every six months covering the number of complaints received, content removed, and accounts actioned, in line with Rule 4(1)(d) of the IT Rules 2021 (where applicable).