Intermediary Guidelines Compliance (IT Rules, 2021)
Last Updated: 20 April 2026
Intermediary Guidelines
Navya operates the Navya website at navyasocial.in and the Navya mobile applications on the Google Play Store and the Apple App Store as an “intermediary” under Section 2(1)(w) of the Information Technology Act, 2000. This page sets out how we comply with the due-diligence obligations under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the “IT Rules 2021”).
1. Rules of the platform — Rule 3(1)(a) and (b)
Our Terms of Service Privacy Policy Community Guidelines and Community Standards set out the categories of content and behaviour that are not permitted on the Service. We inform every user of these rules at registration and at least once a year by email.
2. Take-down of unlawful content — Rule 3(1)(d)
On receipt of an order from a court of competent jurisdiction or notification from an appropriate Government agency, Navya will take down or disable access to the relevant information within 36 hours, in line with Rule 3(1)(d). Notices may be sent to info@navyasocial.in
3. Lawful basis (DPDP Act, 2023)
On receipt of an order from a court of competent jurisdiction or notification from an appropriate Government agency, Navya will take down or disable access to the relevant information within 36 hours, in line with Rule 3(1)(d). Notices may be sent to info@navyasocial.in
4. Grievance Officer — Rule 3(2)(a)
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 8(10) of the DPDP Act, 2023:
Priya Sharma · Grievance Officer
9/1, Snuff Mill Street, Kolkata 700056
Email: info@navyasocial.in· Phone: +91 8777048909
Hours: Monday – Friday, 10:00 – 18:00 IST
Acknowledgement of complaints: within 24 hours. Resolution: within 15 days. For complaints relating to Rule 3(2)(b), action within 24 hours.
5. Information retention — Rule 3(1)(g) & (h)
Where an account is removed for breach of these rules, we retain associated information for 180 days for investigation purposes, or longer if required by law. User information is retained for 180 days after account deletion for the same purpose.
6. Cooperation with law enforcement — Rule 3(1)(j)
Navya provides information or assistance to authorised Government agencies for the purposes specified in Section 69 of the IT Act, 2000, within 72 hours of receipt of a lawful written request signed by a person duly authorised under the Code of Criminal Procedure / Bharatiya Nagarik Suraksha Sanhita.
7. Data breach reporting — Rule 3(1)(l)
We report any cyber security incident to the Indian Computer Emergency Response Team (CERT-In) within 6 hours of becoming aware of it, in line with the CERT-In Directions of April 2022.
8. Voluntary user verification — Rule 3(1)(d) proviso
Navya offers verification of every user with photo and government-issued ID. A “Verified” badge is displayed on verified profiles, in compliance with the proviso to Rule 3(1)(d).
9. Significant Social Media Intermediary status
Navya does not currently meet the user-threshold to be classified as a Significant Social Media Intermediary (“SSMI”) under the IT Rules 2021. If we cross the threshold, we will additionally comply with the SSMI obligations including appointment of a Chief Compliance Officer, a Resident Grievance Officer, and a Nodal Contact Person, all resident in India, and publication of monthly compliance reports.
12. Changes
Legal: : info@navyasocial.in.